Category Archives: customer-relations

Queue the Conspiracy Theorists!

According to a University of Rochester report, plastic chemicals “feminize boys.” If I ask how long before a rumor of a global conspiracy against Western boys is mentioned, does that count as a mention? Seriously though, if I could at … Continue reading

Posted in customer-relations, flamebait, health, identity, politics/government, privacy/secrecy/security | Tagged , , | 2 Comments

On Bailouts and My Country’s Woes

Mitt Romney wrote an interesting op. ed. piece calling for GM et. al to be allowed to fail. A few days later, A VP from GM responded. If you’ve not yet read these, take a few minutes to do so.

Posted in PSA, best-practices, customer-relations, politics/government | Tagged , , , | Leave a comment

Cardtronics ATM Ripped Me Off!

Yesterday I was in Target, as it is supposedly one of the few locations for ING Direct customers. I was wanting to get some cash out in order to rent a movie and have some spending money for the month. … Continue reading

Posted in customer-relations | 13 Comments

Verizon: Buy a Phone or No DSL

Today I called Verizon to address my issues with my ISP, Comcast.  After talking to a robot for 5 minutes and deftly avoiding a Spanish-speaking robot I talked to an operator.  Other than her lack of recalling my ZIP code … Continue reading

Posted in PSA, best-practices, customer-relations, technology | 3 Comments

Comcast Still Sucks!

As stated before, my ISP was sold to Comcast. It’s been a week and a half and I’m ready to dump it for DSL. For most of the day (actually, most of the weekend) I have had to connection to … Continue reading

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Business Consolidation Hurts Comsumers -or- Comcast Cable Sucks

Friday I received notice via the mail that my cable company (Insight) had sold its cable modem assets to Comcast Cable. A chill ran down my spine. Insight had provided pretty good ‘net access for me these past years. They’ve … Continue reading

Posted in best-practices, customer-relations, technology | 6 Comments

Yay for competition!

iTunes Plus (that’s the non-DRM iTunes music downloads for those not in the know) are getting cheaper! This is surely due to the competition from Amazon’s excellent MP3 store. Go capitalism! Show those pro-monopolists what for! My remaining question: will … Continue reading

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Pending Nintendo Lawsuit/C&D in 5 … 4 …

You can now turn your iPhone into a Gameboy. It’s a shame that this will be soon Cease and Desisted into nothingness as soon as Nintendo finds out about it. Nintendo would do well to give the developer a job … Continue reading

Posted in apple/mac/ipod, customer-relations, lawsuits, toys/games | Leave a comment

Attn. VW Credit

Today I got a phone call from someone claiming to be VW Credit (and she very well may have been a rep. but read on). She told me that my June payment never happened and that she needed a checking … Continue reading

Posted in authentication, best-practices, customer-relations, identity, privacy/secrecy/security | 7 Comments

Best practices for demoing your work

Kathy Sierra continues to offer excellent advice! Her article on how to best demo your product is great; too many times have fancy mock-ups impaired the development process. Much like the venerable Lorem Ipsum that is used to prevent customers … Continue reading

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