Category Archives: customer-relations

Queue the Conspiracy Theorists!

Posted on November 16, 2009 by Josh Peters

According to a University of Rochester report, plastic chemicals “feminize boys.” If I ask how long before a rumor of a global conspiracy against Western boys is mentioned, does that count as a mention? Seriously though, if I could at … Continue reading →

Posted in customer-relations, flamebait, health, identity, politics/government, privacy/secrecy/security | Tagged conspiracies, plastic, security | 2 Comments

On Bailouts and My Country’s Woes

Posted on November 22, 2008 by Josh Peters

Mitt Romney wrote an interesting op. ed. piece calling for GM et. al to be allowed to fail. A few days later, A VP from GM responded. If you’ve not yet read these, take a few minutes to do so.

Posted in best-practices, customer-relations, politics/government, PSA | Tagged automotive industry, bailout, economy, econonic crisis | Leave a comment

Cardtronics ATM Ripped Me Off!

Posted on March 25, 2008 by Josh Peters

Yesterday I was in Target, as it is supposedly one of the few locations for ING Direct customers. I was wanting to get some cash out in order to rent a movie and have some spending money for the month. … Continue reading →

Posted in customer-relations | 20 Comments

Verizon: Buy a Phone or No DSL

Posted on March 3, 2008 by Josh Peters

Today I called Verizon to address my issues with my ISP, Comcast. After talking to a robot for 5 minutes and deftly avoiding a Spanish-speaking robot I talked to an operator. Other than her lack of recalling my ZIP code … Continue reading →

Posted in best-practices, customer-relations, PSA, technology | 3 Comments

Comcast Still Sucks!

Posted on March 1, 2008 by Josh Peters

As stated before, my ISP was sold to Comcast. It’s been a week and a half and I’m ready to dump it for DSL. For most of the day (actually, most of the weekend) I have had to connection to … Continue reading →

Posted in best-practices, customer-relations, technology | Tagged best-practictes, customer-relations, technology | Leave a comment

Business Consolidation Hurts Comsumers -or- Comcast Cable Sucks

Posted on February 19, 2008 by Josh Peters

Friday I received notice via the mail that my cable company (Insight) had sold its cable modem assets to Comcast Cable. A chill ran down my spine. Insight had provided pretty good ‘net access for me these past years. They’ve … Continue reading →

Posted in best-practices, customer-relations, technology | 6 Comments

Yay for competition!

Posted on October 16, 2007 by Josh Peters

iTunes Plus (that’s the non-DRM iTunes music downloads for those not in the know) are getting cheaper! This is surely due to the competition from Amazon’s excellent MP3 store. Go capitalism! Show those pro-monopolists what for! My remaining question: will … Continue reading →

Posted in customer-relations, PSA | Leave a comment

Pending Nintendo Lawsuit/C&D in 5 … 4 …

Posted on August 7, 2007 by Josh Peters

You can now turn your iPhone into a Gameboy. It’s a shame that this will be soon Cease and Desisted into nothingness as soon as Nintendo finds out about it. Nintendo would do well to give the developer a job … Continue reading →

Posted in apple/mac/ipod, customer-relations, lawsuits, toys/games | Leave a comment

Attn. VW Credit

Posted on June 29, 2007 by Josh Peters

Today I got a phone call from someone claiming to be VW Credit (and she very well may have been a rep. but read on). She told me that my June payment never happened and that she needed a checking … Continue reading →

Posted in authentication, best-practices, customer-relations, identity, privacy/secrecy/security | 8 Comments

Best practices for demoing your work

Posted on January 4, 2007 by Josh Peters

Kathy Sierra continues to offer excellent advice! Her article on how to best demo your product is great; too many times have fancy mock-ups impaired the development process. Much like the venerable Lorem Ipsum that is used to prevent customers … Continue reading →

Posted in customer-relations | Leave a comment

“People who like this sort of thing will find it just the sort of thing they like.”—Abraham Lincoln